Last reviewed: March 28, 2026
Accessibility Statement
The NCA Hub is committed to ensuring digital accessibility for all users, including people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for everyone.
Technical Specifications
This website relies on the following technologies for conformance with WCAG 2.1:
- HTML5 with semantic landmark elements
- CSS3 with
prefers-reduced-motionandprefers-color-schemesupport - WAI-ARIA where native HTML is insufficient
- JavaScript with keyboard event support
Keyboard Navigation
This website is fully navigable using a keyboard. The following shortcuts are available:
| Key | Action |
|---|---|
| Tab | Move to next interactive element |
| Shift + Tab | Move to previous interactive element |
| Enter / Space | Activate buttons and links |
| Escape | Close the AI chat widget or navigation menu |
| / | Open site search |
| Arrow keys | Navigate within menus and dialogs |
Screen Reader Support
The NCA Hub has been tested with the following assistive technologies:
- NVDA + Firefox (Windows)
- VoiceOver + Safari (macOS and iOS)
- TalkBack + Chrome (Android)
Known Limitations
While we strive for full WCAG 2.1 AA compliance, some known limitations exist:
- AI Chat Widget: The chat widget requires JavaScript. Users who cannot use JavaScript may use email ([email protected]) as an alternative contact method.
- PDF Documents: Some downloadable documents may not be fully accessible. Contact us to request an accessible version.
- Third-party content: Embedded content from external services (e.g., Payhip checkout) may not meet our accessibility standards. We are working with these providers to improve accessibility.
- Complex animations: Some decorative animations are disabled for users with
prefers-reduced-motion: reduceset in their operating system preferences.
Colour and Contrast
Our primary text meets or exceeds a 4.5:1 contrast ratio against background colours as required by WCAG 2.1 Level AA. Interactive elements have visible focus indicators. We do not rely on colour alone to convey information.
Forms and Interactive Elements
All form fields have associated labels. Error messages are announced to screen readers using ARIA live regions. Required fields are identified both visually and programmatically.
Images and Media
All meaningful images have descriptive alternative text. Decorative images are hidden from screen readers using aria-hidden="true". We do not use auto-playing audio or video.
Alternative Contact Methods
If you experience any difficulty accessing content on this website, the following alternatives are available:
- Email: [email protected]
- Contact form: thencahub.com/contact
Report an Accessibility Issue
We welcome your feedback. If you encounter an accessibility barrier on this website, please contact us:
Email: [email protected]
Please include the URL of the page where you experienced the issue, a description of the problem, and the assistive technology you were using (if applicable). We aim to respond within 5 business days.
Formal Complaints
If you are not satisfied with our response to your accessibility feedback, you may contact the Canadian Human Rights Commission or your provincial human rights tribunal.
Continuous Improvement
We review and update this accessibility statement annually. Our last comprehensive audit was conducted in March 2026. We are committed to ongoing improvements and welcome suggestions from our users.